Privacy Policy

Last Updated: October 15, 2023

This Privacy Policy describes how SwiftDocSign.com ("we," "us," or "our") collects, uses, and discloses your information when you use our digital document signing service, website, and related applications (collectively, the "Services").

Contents

1. Information We Collect

We collect several types of information from and about users of our Services, including:

1.1 Information You Provide to Us

  • Account Information: When you register for an account, we collect your name, email address, phone number, password, and other contact or identity information you provide.
  • Billing Information: If you subscribe to a paid plan, we collect billing details such as credit card information and billing address. Credit card information is processed by our payment processor and not stored directly on our servers.
  • Profile Information: Information you add to your profile, such as profile picture, job title, company name, and preferences.
  • Documents and Content: The documents, templates, and other content you upload, create, or store using our Services.
  • Signature Data: Electronic signatures, initials, and other signing-related information you create when using our Services.
  • Communications: Information you provide when you contact us for support, respond to surveys, or communicate with us in any way.

1.2 Information We Collect Automatically

  • Usage Data: Information about your interactions with our Services, including pages visited, time spent, actions taken, features used, and other usage statistics.
  • Device Information: Device identifiers, IP address, browser type and version, operating system, and other technical information about the device you use to access our Services.
  • Location Information: General location information derived from your IP address.
  • Log Data: Server logs, error reports, and activity logs that help us operate and secure our Services.
  • Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing behavior and preferences. See our Cookie Policy below for more details.

1.3 Information from Third Parties

  • Integration Partners: If you choose to connect our Services with third-party applications (such as cloud storage providers, CRM systems, etc.), we may receive information from these third parties.
  • Identity Verification Services: We may use third-party identity verification services to verify your identity when required for certain features.
  • Business Partners: Information provided by our business partners, such as resellers or affiliate partners, when you access our Services through them.

2. How We Use Your Information

We use the information we collect for various purposes, including:

2.1 Providing and Improving Our Services

  • To operate, maintain, and provide the features and functionality of our Services
  • To process and complete transactions, and send related information including confirmations and receipts
  • To improve, personalize, and enhance your experience with our Services
  • To develop new products, services, features, and functionality
  • To respond to your comments, questions, and requests, and provide customer service

2.2 Communications

  • To send administrative information, such as information regarding our Services, changes to our terms, conditions, and policies
  • To communicate with you about services, offers, promotions, and events, and provide news and information we think will be of interest to you (you can opt-out of these communications at any time)
  • To process and deliver contest or promotion entries and rewards

2.3 Security and Protection

  • To detect, investigate, and prevent fraudulent transactions, unauthorized access to our Services, and other illegal activities
  • To protect the safety, rights, property, or security of SwiftDocSign.com, our Services, any third party, or the general public
  • To debug to identify and repair errors that impair existing intended functionality

2.4 Legal and Compliance

  • To comply with legal obligations
  • To enforce our Terms of Service and other legal rights
  • To resolve disputes and troubleshoot problems

2.5 Analytics and Research

  • To understand how users access and use our Services
  • To monitor and analyze trends, usage, and activities in connection with our Services
  • To evaluate and improve our Services, products, marketing, and user experience

We may combine the information we collect for these purposes to better understand your needs and provide you with better services.

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 With Your Consent

We may share your information when you direct us to do so or provide your consent, such as when you share documents with others for signature or review.

3.2 Service Providers

We may share your information with third-party vendors, consultants, and other service providers who need access to your information to perform services on our behalf, such as:

  • Cloud infrastructure providers that host our Services
  • Payment processors that process your transactions
  • Email service providers that help us send communications
  • Analytics providers that help us understand how our Services are used
  • Customer support tools and services

These service providers are permitted to use your information only for the purpose of providing services to us and are required to maintain confidentiality and security.

No mobile information will be shared or sold to third parties for promotional purposes.

3.3 Enterprise Accounts

If you use our Services through an organization's enterprise account, your information and certain usage data may be accessible to the organization's administrators.

3.4 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

3.5 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose your information to enforce our Terms of Service, protect our rights, privacy, safety, or property, or that of our users or others.

3.6 Aggregated or De-identified Data

We may share aggregated or de-identified information, which cannot reasonably be used to identify you, for various purposes including improving our Services and developing new products and features.

3.7 What We Don't Do

We do not sell, rent, or otherwise commercially share your personal information with third parties for their direct marketing purposes.

4. Data Retention

We retain your information for as long as necessary to provide you with our Services and for legitimate business purposes, such as maintaining the performance of our Services, making data-driven business decisions about new features and offerings, complying with our legal obligations, and resolving disputes.

Specific retention periods include:

  • Account Information: Retained for the duration of your account plus a limited period after account closure to comply with legal obligations or resolve disputes.
  • Documents and Content: Retained according to your plan settings and configurations. By default, documents are kept for the lifetime of your account plus 30 days after account closure.
  • Transaction Records: Retained for the period necessary to comply with tax and accounting regulations, typically 7 years.
  • Usage Data: Retained in identifiable form for a limited period (typically 12-24 months) before being aggregated or de-identified.
  • Communications: Support communications and correspondence may be retained for training, quality assurance, and legal compliance purposes.

If you request deletion of your data, we will follow our data deletion process to ensure that your data is properly removed from our systems or otherwise anonymized as appropriate.

5. Data Security

We implement and maintain reasonable security measures designed to protect your information from unauthorized access, destruction, use, modification, or disclosure. These security measures include:

  • Encryption of sensitive data both in transit and at rest using industry-standard encryption protocols and algorithms
  • Implementation of multi-factor authentication for account access
  • Regular security assessments, penetration testing, and vulnerability scanning
  • Access controls that limit employee access to user information based on job requirements
  • Regular monitoring of our systems for possible vulnerabilities and attacks
  • Physical security measures for our offices and data centers
  • Employee training on security and privacy practices

Despite our efforts, no security system is impenetrable, and we cannot guarantee the absolute security of your information. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.

For more information about our security practices, please visit our Security page.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These may include:

6.1 Access and Data Portability

You may request access to your personal information we hold and request a copy of it in a structured, machine-readable format.

6.2 Correction

You may request that we correct inaccurate or incomplete personal information we maintain about you.

6.3 Deletion

You may request that we delete your personal information, subject to certain exceptions provided by law.

6.4 Restriction and Objection

You may request that we restrict processing of your personal information or object to processing of your personal information.

6.5 Consent Withdrawal

If we are processing your information based on your consent, you have the right to withdraw your consent at any time.

6.6 Exercising Your Rights

You can exercise many of these rights directly through your account settings. For other requests, please contact us using the information provided in the "Contact Us" section below.

We will respond to your request within the timeframe required by applicable law. We may need to verify your identity before processing your request. In some cases, we may charge a reasonable fee for processing certain requests, as permitted by law.

6.7 Marketing Communications

You can opt out of receiving marketing communications from us by clicking the "unsubscribe" link in any marketing email we send or by contacting us. Even if you opt out, we may still send you service-related communications.

6.8 Cookies and Similar Technologies

Most web browsers are set to accept cookies by default. You can usually change your browser settings to remove or reject cookies. For more information, please see our Cookie Policy below.

6.9 Do Not Track

Some browsers offer a "Do Not Track" feature that signals to websites that you do not want to have your online activities tracked. Because there is not yet a common understanding of how to interpret Do Not Track signals, we do not currently respond to them. However, you can use a range of other tools to control data collection and use, including cookie controls and privacy settings.

7. International Data Transfers

We are based in the United States and the information we collect is governed by U.S. law. If you are located outside of the United States, please be aware that information we collect will be transferred to, processed, and stored in the United States and potentially other countries where our service providers operate. These countries may have data protection laws that are different from those in your country.

By using our Services or providing us with any information, you consent to the transfer, processing, and storage of your information in countries outside your country of residence.

For transfers from the European Economic Area (EEA), United Kingdom, or Switzerland to countries not deemed to provide an adequate level of data protection, we employ appropriate safeguards, such as standard contractual clauses approved by the relevant authorities, to ensure that your data is protected.

8. Children's Privacy

Our Services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to delete that information as quickly as possible. If you believe that we might have any information from or about a child under 16, please contact us.

9. SMS/Text Messaging Terms

If you opt in to receive SMS/text messages from SwiftDocSign, the following terms apply:

  • Program Name & Description: You will receive SMS messages from SwiftDocSign related to your account, service updates, transactional communications, and promotional offers.
  • Message Frequency: Message frequency varies depending on your interactions with us and your subscription preferences.
  • Message and Data Rates: Message and data rates may apply. Check with your mobile carrier for details regarding your plan.
  • Help Information: For help, reply HELP to any message, contact us at privacy@SwiftDocSign.com, or call us at +1 (855) 613-6278.
  • Opt-Out: To stop receiving SMS messages, reply STOP to any message. After you send STOP, we will send a confirmation message that you have been unsubscribed and you will no longer receive SMS messages from us.
  • Carrier Disclaimer: Mobile carriers are not liable for delayed or undelivered messages.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email (if you have an account with us and have provided a valid email address) or by posting a notice on our website prior to the change becoming effective. We encourage you to review this Privacy Policy periodically for the latest information on our privacy practices.

The date at the top of this Privacy Policy indicates when it was last updated.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@SwiftDocSign.com

Postal Address:
SwiftDocSign.com
Attn: Privacy Officer
1623 Central Ave Cheyenne,
WY 82001
United States

Phone: +1 (855) 613-6278

For individuals in the EU/EEA, we have appointed a data protection representative who can be contacted at eu-representative@SwiftDocSign.com.